Introducing Willo Proof™ 🛡️
To help you build trust with top talent, we’ve launched Willo Proof. This verification badge appears on your assessment landing pages, confirming to candidates that your identity is verified and their data is handled securely, leading to higher completion rates.

Enhanced Candidate Recording Experience ✨
We’ve refreshed the recording interface with a clearer layout and high-contrast audio wavelengths. These improvements make it easier for candidates to navigate their interviews and monitor their recording progress with confidence.

Improved Kanban Sorting 📊
Finding your best candidates is now faster. The Kanban board now defaults to sorting by Insights Score (High to Low), ensuring your top-tier talent is always front and center.

Resolved Issues & Improvements 🛠️

• Smarter Re-assessment: Insights re-assessment now only triggers once you officially publish your assessment changes.

• Refined File Uploads: Improved error notifications and styling for file upload questions to help candidates quickly resolve any issues.

• Interface Polish: Updated the Blueprint setup page with clearer instructions and improved navigation focus.

• Performance: Optimized background network requests for a smoother, error-free experience.

Auto-Upgrade Tooltip Refinements 🔧
Fixed bugs related to auto-upgrade tooltips to ensure a more consistent and helpful user experience.

Enhanced Recruiter Navigation 🗺️

• Added quick links to the Public Roadmap and System Status in the account dropdown.

• More user-friendly clickable breadcrumbs during assessment creation/editing, allowing you to jump between sections more easily.

Improved Transparency & Feedback 📢

• New inline tooltips provide clear information on plan upgrades before enabling premium features.

• Standardized error styling for 'Text Answer' questions ensures candidates know exactly how to correct their responses.

Platform Refinements & Fixes 🛠️

• Video Citations: Improved timestamp accuracy for AI-generated insights in video answers.

• UI Polishing: Refined the candidate progress bar design and fixed scrolling issues in the assessment editor.

• Email Formatting: Corrected text alignment in automated upgrade notifications.

Streamlined Blueprint Creation 🏗️
We’ve moved the 'Create New Blueprint' process directly into the main Insights page. You can now name your Blueprint and upload documents in one seamless flow without needing to navigate through multiple overlays.

Smarter Auto-Upgrade Experience 🔄

• Multi-Threshold Notifications: If you cross additional plan limits during your 14-day trial (e.g., adding more users after already exceeding assessment limits), you’ll receive an updated notification to keep you fully informed of your usage.

Performance & Reliability Improvements ⚡

• Faster Page Loads: We’ve optimized our cache configuration to ensure the platform loads quickly while always serving the most up-to-date version of the app.

• Smoother Navigation: Added "skeleton" loading states to the Blueprint setup flow to provide a more polished experience while data is being processed.

• Session Stability: Fixed a rare "race condition" that could cause premature logouts during background security token refreshes.

• Audio Processing: Enhanced the reliability of audio response uploads and processing for candidates.

Bug Fixes 🛠️

• Resolved an issue where accounts might not trigger an auto-upgrade correctly when resubscribing to a lower tier after a previous higher-tier trial had expired.

• Improved the clarity and formatting of automated admin notification emails.

• Smart Modal Logic: Resolved an issue where a re-assessment prompt would occasionally appear even after a user had already acknowledged a pre-warning modal. This ensures a smoother, more intuitive experience when updating your assessment criteria and Blueprints.

• On-Demand Re-assessment: You can now update your job Blueprints at any time. If you change your criteria after candidates have already applied, Willo will ask if you’d like to automatically re-score your existing candidates to match the new standards.

• Performance Boost: We’ve overhauled our backend processing to handle massive candidate volumes up to 500x faster, ensuring your Insights are ready exactly when you need them.

• Instant Profile Updates: Resolved an issue where Insights scores occasionally required a page refresh to appear on the first view.

Candidate Experience Improvements 📱

• Expanded Browser Support: Candidates using Microsoft Edge on Android devices can now complete their interviews seamlessly.

• Visual Polish: We’ve introduced subtle branding enhancements to the assessment background, providing a more modern and immersive experience for candidates.

• Response Timer Fix: Improved the accuracy of "Time Taken" data to ensure it correctly reflects the candidate's effort, even if they choose to re-record an answer.

Integrations & Security 🔒

• Audit Transparency: Improved security logging for integrations to help account owners track when and by whom connections are modified.

• Verification Workflow: Smoothed out the setup process for Zapier and Digital Identity integrations, ensuring verification prompts appear exactly when needed.

• UI Consistency: Refined the look and feel of the Integrations menu for standard users to provide clearer guidance on required permissions.

Fixed an issue so now recruiters navigation and tools are now consistently visible across all candidate records.

🌐 Willo Insights: Now Available via API 🌐
We are excited to announce that Willo Insights data can now be delivered directly to your external tools and platforms via our API V2 webhooks. You can now automatically sync overall assessment scores, summaries, and specific evidence for every candidate as soon as they are generated.

🧠 Higher Accuracy for AI Insights 🧠
We’ve refined our transcription process to ensure our AI Insights engine has the most complete information possible. By providing the AI with full, unmasked transcript data, you’ll receive even more accurate summaries and deeper analysis of your candidates' responses.

🔗 Try Integrations During Your Trial 🔗
New to Willo? You can now experience the full power of our platform by testing integrations during your free trial. Connect Willo to your favorite tools early to see exactly how we fit into your workflow.

Improved navigation within the assessment builder to ensure a smoother experience when managing blueprints and interview modals.

Platform Stability ⚙️
We have implemented backend optimizations to improve system performance and reliability, ensuring a faster experience across the platform.

• Improved Bulk Actions: Selecting all candidates in a column now correctly only selects the candidates you see based on your active filters.

• Persistent Sorting: Your preferred sorting order on the Kanban board will now be remembered across different devices and sessions.

• Global Language Support: We’ve added missing translations for candidate status labels, ensuring a localized experience for our global users.

• Visual Polishing: Fixed various minor alignment and styling issues on the Candidate Invite and Assessment Creation pages to keep the interface looking sharp.

Security & Performance 🔒

• Technical Optimization: We’ve performed our quarterly system maintenance, updating core libraries and removing obsolete code to ensure the platform remains fast, secure, and stable.

✨ Visual Updates & Better Navigation ✨

• Smoother Loading: Enjoy a more polished experience on the Kanban board with new skeleton loading states that reduce visual jumping while your data loads.

• Enhanced Translations: Full support for the latest language updates across the platform.

🛠️ Accuracy & Reliability Improvements 🛠️

• Fixed Kanban column headers to accurately reflect filtered candidate counts.

• Corrected subscription renewal dates shown on the Profile page to ensure trial information is clear.

• Improved security and stability across various data entry points.

• Fixed Support Beacon visibility/state

• Fixed iPad issue where deleting an invalid uploaded file
  

As well as many minor fixes to make the product look better 🧹

• More reliable messaging - Candidate emails and SMS will no longer fail to send if a message template contains an unrecognised variable. Unknown variables are safely skipped so communications still go out.

• Improved audio quality between question types - Fixed an issue where audio could be missing or very quiet when candidates moved from video to audio-only questions.

• Better layout on iPad - Resolved alignment and spacing issues on the candidate overview page on iPad and certain mobile screen sizes.

🔑 Sign In / Sign Up 🔑

• Fresh background videos - The sign-in and sign-up pages now cycle through a broader set of background videos at random.

• Fewer missing transcripts - Improved handling of transcription service errors to reduce cases where transcripts don't appear.

👮‍♂️ Security 👮‍♂️

• Stronger login protection - Login responses are now consistent regardless of whether an email address exists in the system, making it harder for bad actors to probe for valid accounts.

• Protection against malicious content - Rich text entered by users (such as question descriptions) is now safely handled to prevent any unintended script execution.

🆔 Identity Verification 🆔

• More accurate document processing - Improved handling of incomplete or missing data from passport and ID scans, reducing the likelihood of incorrect verification outcomes.

• Mobile UI improvements - Fixed visual issues on mobile where elements like the audio player could overlap or appear outside their container.

• Android Chrome countdown fix - Resolved a missing countdown sound during video recording on Android Chrome.

💾 Data Retention 💾

• Easier access to storage information - A new info icon on the candidate response page links directly to a help article explaining video storage and data retention policies.

• All dates now use the “MMM DD, YYYY” format everywhere (Apr 14, 2026).

• We now have a countdown timer sound for audio questions on iPhones and Androids.

• We will show a confirmation modal when leaving an assessment without saving changes.

🐛 Bug Fixes 🐛

• Play button was unresponsive when loading the next answer.

• On iPad, the media player no longer mutes when moving to the next answer.

• Next video question was being skipped on the review page.

• The sign-in page now displays correctly on iPhone 16 Pro Max and other devices.

• Scorecards dropdown are no longer overlapped by the intro video

• We have fixed an issue where some assessment responses were locked for paid agencies.

• Video Processing: Improved video loading and processing for candidate interviews, especially those recorded on iOS devices. Media processing status is now clearly shown if videos are still being prepared.

• Intro Video Reliability: Introduction videos are now reliably saved when navigating between setup and question pages.

Kanban & UI/UX Improvements

• Kanban Usability: Added tooltips to icons and buttons, improved card spacing, and fixed alignment issues for a cleaner, more intuitive experience.

• Progress Bar & Button Spacing: Criteria progress bars are now vertically centred, and action buttons have consistent spacing across devices.

General Platform Fixes

• Language & Communication: The communication step now correctly reflects the updated default language after changes.

• Rejection Email Display: The selected rejection email option is now correctly displayed after editing an assessment.

• Company Name Display: Company names no longer include the creator’s name during assessment setup.

• Error Handling: The setup page now scrolls to the top when errors occur, making messages more visible.

• Miscellaneous UI Fixes: Improved bullet alignment, file name display, and button states throughout the platform.

🐞 Other Bug Fixes 🐞

• Removing a recorded intro video no longer leaves a blank YouTube video for candidates - selecting “None” now clears the field as expected.

• IDV questions no longer show a required validation message after selecting “Location of employment” or “Check Type”.

• Changes to Language & Scorecards in Setup are now correctly saved and reflected at publish.
  

✨ UI Change ✨

• Candidates will benefit for video and audio questions. The UI now shows “Record up to [configured time]” before recording, making the time limit much clearer to candidates before they start to answer

• User avatars in the user management pop-up now display initials correctly, even for users with multiple names.

• Buttons on the assessment setup page now have a modern pill-shaped design and improved font size for better usability.

• Introduction videos are now always playable when editing assessments.

• Video players on mobile devices now display with correct rounded edges for a polished look.

Performance & Reliability

• Viewing interviews with a large number of candidates is now faster and more reliable.

• Enhanced webhook handling: improved expiry logic, timeout policies, and background cleanup for better integration stability.

Compliance & Security

• Updated reCAPTCHA attribution on Sign Up and Sign In pages to comply with Google’s latest requirements.

• We have fixed some alignment issues and an issue with custom branding not persisting once they have completed an interview.

• Candidates can also successfully transfer interviews between devices using a link or QR code mid interview, without getting stuck in a loading loop. 💻➡️📱

Verification Banner Logic Improved 🆔

• The verification banner will now only display after a user’s account is fully approved, not just when their email is verified via SSO.

Subscription Price Syncing 🔄

• Resolved an issue where new custom Enterprise prices weren’t syncing correctly on subscription updates, which could cause incorrect subscription types and unexpected banners.
  

💷 Subscription Portal Link - We are now also successfully linking you to your subscription portal (powered by Measure) from the ‘Profile’ page.

✍️ Update Questions via API V2 - You can now update/add/delete questions from an interview using API V2.

🗯️ Clearer Product Messaging - New agencies will benefit from knowing when our KYB check has passed and also when agencies reach their team user limit.

Also, some bug fixes and UI tweaks for smaller screens.

🛡️ Introduced invite limits for Free Trial workspaces, capping user invitations at 10 to prevent abuse while keeping paid plans unaffected.

🐛 Corrected Verification status mapping, so profiles marked as needs review are now shown as processing instead of incorrectly appearing as failed while awaiting manual checks.

✨ We’ve upgraded our Willo Intelligence to a newer, more powerful model — improving transcriptions, summaries, and Real Talk.

🐛 We’ve fixed issues that could cause distorted audio or missing transcripts in candidate interviews.

🐛 Fixed a bug where live video preview didn’t appear when re-recording after an error, ensuring candidates always see themselves when retrying a recording.

🐛 Resolved an email notification bug where AI candidate summaries were incorrectly reported as unavailable, despite being successfully generated in the platform

✨ Response counts on job pages now look much clearer — hello, lovely comma formatting!

🧹 Subscription SMS and response limits now stay perfectly in sync with your actual plan.

⚡ Video processing is more reliable than ever, with improved handling of retry scenarios and fewer edge-case failures.

🛡️ We performed a full Sentry security review to ensure your data stays safe and properly handled.

🛡️ We’ve strengthened privacy protections by enabling PII scrubbing across our monitoring tools.

🐛 Company logos now always stay neatly inside their frame, even in portrait.

🐛 Recruiter downloads now work even when one answer has issues — you’ll still get everything that processed successfully.

🐛 Updated company logos now refresh instantly, no waiting around.

🐛 Video playback errors now show simple, helpful messages when your network misbehaves.

🐛 Bulk invites now trigger far fewer email validation checks behind the scenes.

⚡ Big improvements behind the scenes mean more reliable video processing — fewer hiccups, smoother uploads.

⚡ Kanban boards now stay speedy even with huge numbers of candidates. Scroll away!

🐛 Intro videos that previously got stuck in “processing” will now finish correctly. Your branding shines through right away.

✨ SSO sign-ups (like Google Sign-In) now auto-verify emails, making onboarding faster and easier for new users.

🧹 Fixed misaligned icons in Scorecard Libraries for consistent UI appearance

✨ Kombo integration smoother candidate processing, more reliable interview status synchronization, and more accurate timestamp-based data syncing.

⚡ Persona integration runs faster than ever. We streamlined how tags and fields are sent, reducing unnecessary tag clutter and boosting overall performance.

🐛 Branding logo now behaves properly — no more disappearing company icons after saving your details.

✨ Improved Benchmark “Learn more” experience — “Learn more” links now open neatly in a sidebar, making help easier to browse without losing your place.

🛡️ Using an older iPhone or iPad? You’ll now get a clear “Not Supported” message instead of a confusing error message.

🐛 Activity logs no longer duplicate when rejection emails are sent — your feed is now tidy.

🐛 Default avatars now correctly show your initials — a small fix with a big personal touch.

🐛 Buttons on the Jobs page no longer get stuck loading — smoother clicks all around.

✨ Cleaner error messages. Updated the media error design so messages are clearer and easier to read.

🐛 No more duplicates! Fixed an issue where candidates appeared twice in your To Review list.

✨ Big news for enterprise customers: parent–child agency hierarchies are here! Manage shared quotas, view consolidated reports, and streamline billing across all your agencies.

✨ Data syncs are now faster thanks to Kombo’s new real-time updates – less waiting around for changes to appear.

🧹 Removed unnecessary text from the Invite Page for a cleaner user experience.

🐛 Fixed an issue where the sign-up button was disabled when using password managers.

✨ Candidate email addresses are now validated via SendGrid before sending invites, preventing delivery to invalid or disposable addresses.

🐛 Fixed an issue where invited reviewers who haven’t registered still get notified when there’s a new response to review.

✨ Candidate CSV exports now show RealTalk status and summaries, giving you richer insights in one place.

🛡️ Introduced temporary account lockouts to defend against brute-force login attacks.

🐛 Fixed issue where recruiters received duplicate email notifications when responses were submitted.

🐛 Footer spacing fixed – the UI looks crisp again.

✨ Webhook management just got an upgrade – clearer statuses, easier ownership tracking, and slicker UI

🐛 Fixed an issue where the blind scoring button was misaligned

🐛 Fixed an issue where white-labeled assessments still showed Willo branding at the footer

🐛 Editing candidates from bulk invite now triggers proper validation, clears old error messages, and updates the UI cleanly when corrected

🐛 Fixed issue where summaries weren’t generated for long interviews

🐛 Resolved a bug where candidate answers couldn't be downloaded

🧭 A round of small but important UI/UX improvements – making your experience smoother and cleaner throughout the app.

👋 Say hello to personalised greetings! Whether it’s your first visit, you’re on a streak, or you’re just back for another round – we’ve got a message just for you.

💼 We’ve made it crystal clear that Willo is for employers – no more mix-ups on the sign-up page.

🛡️ Domain whitelisting is now in place to better control who can access our test environment.

🛡️ Audit logs for assessments are now even more robust, so you can trace every update with confidence.

🧹 Interview GIFs are now stored in the right place – a small but important cleanup!

🐛 We fixed a bug that was sometimes showing a “Can’t fetch current job” error – all sorted now!

👋 Say hello to personalized greetings when you log in! Whether it’s your first visit or you’re on a hot streak, we’ve got a message just for you.

📁 You can now export AI Detection status reasons to better track production results.

⏰ We’ve added “last login” tracking to help personalize your experience.

🔂 IDV sessions now have a sensible retry limit – with clear messages if you hit it.

🔔 Notification controls just got smarter – we can now manage email and SMS groups with precision.

⚡️ The API request log page is now fast and accessible, even with lots of data.

🐛 We’ve tightened up reCAPTCHA settings to avoid pesky data type issues.

✨ Clearer ID verification: If a candidate's ID verification session expires, they'll get clear prompts to restart - no confusion, no hassle.

🧹 Tidied up our code: Spring cleaning for our tech - removing unnecessary comments and redundant imports for cleaner, faster code.

🐛 Goodbye frequent errors: We've addressed some frequent errors behind the scenes, making the app even smoother.

✨ We’ve made the assessment tiles in the library feel more interactive with hover states – it's now clearer that the whole tile is clickable.

✨ Numbers now display with proper commas (like 15,898) – easier on the eyes!

🐛 Fixed a bug where video introductions would auto-close during countdowns when creating assessments from templates.

🐛 We realigned question numbers and text in assessments – everything looks neat again.

🐛 Searching with no results on the Jobs page now correctly shows a ‘No results found’ message instead of hiding the table.

🐛 Fixed an issue where videos wouldn’t play on iOS 18.4 – they now load smoothly across Safari and Chrome.

🐛 Tidied up the line spacing on the Job Introduction page – no more awkward gaps.

✨ Zapier just got smarter – your interview transcriptions and summaries are now included in every webhook.

✨ We’ve added full logging of who viewed candidate responses and when – audit logs FTW!

✨ Our audit logging game is now system-wide so we can keep track of exactly what’s changed, where, and by whom.

⚡ Queue processing is more resilient – errors are logged with context so we can fix things fast.

⚡ We gave our US instance a boost for smoother performance.

🛡️ Sendgrid email templates are no longer hard-coded. Safer, and easier to manage.

🛡️ We’ve expanded test coverage in key areas – fewer bugs, more confidence.

🛡️ Confidence percentages for transcripts are now rounded down, not up – accuracy matters.

🛡️ Trial periods are now 7 days by default – plenty of time to fall in love with Willo.

🐛 Creating a new assessment from a template? The title and description will now start blank – no more uninvited autofill.

🐛 Line breaks for Assessment Templates are fixed! The “About this template” section now looks just as it was designed – neat and readable.

✨ Brand-new dashboard view to help new users get started with confidence.

🌎 Our Free Trial sign-up now supports multiple languages with proper translation.

🗂️ Jobs are now easier to manage with clearer draft/live/closed ordering.

⚡ Viewing Invited candidates is faster with fewer unnecessary API calls.

🛡️ Our maintenance page now only appears when there’s actually a server error – not just a slow connection.

🛡️ Webhooks will now stay active longer: 180 days instead of 150.

🔧 iOS bug fix: video recording now behaves correctly during interviews.

🐛 Fixed a pesky bug where hyperlink modals vanished too early when clicked.

👆 Addition of hover state to Interviews and People tables

🔔 Addition of account change notifications for Agency Owners when integrated users are removed

✉️ Removed interview owner's email address from the payload for closed interviews

⚡️ Updated Zapier test trigger for new score to use dynamic data

⛔️ Improved logic to avoid false-positive displays of the maintenance page

Unused webhooks will automatically expire after 180 days of inactivity

Continuously failing webhooks will automatically expire after

Resolved ordering of transcriptions in downloaded files

Improved clarity to T&C wording for candidate data handling

🪝 New webhook events added for Scorecards and Comments

📊 Error logging improvements

🎨 Improved UI alignment on templates page

📈 Addition of '“Top reported” email lists

✉️ Addition of email filtering and mandatory email verification for new sign-ups

📱 MFA made available to all users

🔁 Addition of Exponential backoff to all APIs

🔀 Agency Owner relationship updated